Could you partner with us to love and serve the people of this city?

Number 11 is one big family and we’d love for you to become part of it. Whether it’s working directly 1-on-1 with our clients in crisis situations, cooking up some food in our Pay As You Feel Café, running music or art workshops, simply being a listening ear,  hosting a gardening club, helping in the office, cleaning, doing administration work or using some of your unique skills to support our clients – why not use what you have to make a difference?

Whether you are just able to give 3 hours every other week or want to get fully stuck in and go for2 days a week, we’ve got roles for you.

The rewards of becoming part of our team are numerous. We’ll make sure you’re well trained and well supported, and we can provide opportunities to develop your skills and experience – it really is a win win.

What’s the process?

We strive to provide the highest possible service to our clients. As such we want to make sure we’re a good fit for you and you’re a good fit for us. Before any new volunteer starts we ask you to fill out an application form. After this you’ll come and do a trial period of around 4 sessions or so.

If all goes well and you’d still like to volunteer with us then we’ll get you trained up for the role you’ll be doing, in addition to sorting out things like your DBS checks and so forth.  If you’re working with clients, you’ll also have to do our ‘Level One’ training – this involves a basic introduction to some of the problems our clients experience and how we plan to support them, as well as covering key aspects of communication and listening skills, approaches to supporting behaviour change and other vital information such as safeguarding. This is normally a half day/ evening session and is mandatory for all volunteers. Once this is done and you’re trained up then we’re ready to go, you’ll get a Number 11 top and you’ll officially become part of the team.


We’re excited about new people coming to be part of our family, working alongside us to love our community, delivering high-quality support to our clients.  We want to invest in you and will provide plenty of opportunities for you to keep developing your skills and experience if this is something you are keen to do.  After all, we’re family and we look out for each other.

If you’d like to volunteer with Number 11, please fill in your details in the form below and we will get back to you as soon as possible with an application form. 


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