About us
What we do
Number 11 is based in the community of Burslem, Stoke-on-Trent and aims to provide long-term, sustainable and holistic care to those in need. We believe that addressing the source of problems is the key to providing the best solution. We’re here to support people to move from a place where they are dependent on charitable help to a place where they are self-sustainable. Rather than being target-driven, we focus on the person, instead of allowing people to fall through the gaps between the many existing support services.
Our community of Burslem is ranked amongst the most deprived in the country. The Super Output Area Statistics show that the town is in the top 5% most deprived areas of England and almost 40% of Burslem residents are unemployed. At Number 11, we want to address these issues and bring about transformation and restoration to the community.
Number 11 Journey of Change

It’s important to us that every individual who accesses Number 11 can see where they are and where they’re going on their own individual journey towards self-sustainability. Our ‘Journey of Change’ helps clients to plot their progress as they make their way through an interactive 5-stage process from ‘Stuck’ to ‘Independence’.
All of our clients receive 1:1 support whilst doing this from their assigned peer mentors. The journey may be challenging for many and some may take longer than others, but we are committed to support every single person, wherever they find themselves.