We know that there are many issues facing our community and an array of services trying to address a wide variety of problems, however due to overpressured and underfunded services, individuals are often just left with a plaster over the problem… that’s not what we’re about.

At Number 11, we’re aiming to eradicate the root cause of these issues, helping clients to reach a place of stability and self-sustainability – in addition to providing immediate crisis support, where it’s needed.  Not putting a plaster over the problem, but instead walking with clients every step of the way, investing in them, supporting their development – always working towards sustainable change. Our work falls into 4 main categories.


From chaos to stability

Many of those visiting Number 11, first come to us in crisis – often stemming from problems outside of their control. Our focus is on getting to know the whole person, their story and where they’ve come from. We work with clients to identify the roots and causes of problems, but also we look at what makes them tick, what they like doing, which methods help them engage and how they would like to move forward.

We then begin a bespoke coaching and mentoring process, beginning to address some of these root causes, this is often a long and complex process and whilst we have many different evidence-based models that we use, there is never a one size fits all, and so we emphasise thinking creatively to make sure each individual’s journey is tailored to them.

This is not a quick process, imagine you’ve suffered decades of abuse, struggles with addiction or mental health issues – it doesn’t get fixed overnight. This is why we’re in it for the long run,  as we know a plaster over the problem doesn’t work. In order to help clients break down entrenched behaviours, develop healthier coping strategies and see sustainable change in their lives we need to give individuals the time they really deserve. This then provides the platform by which they can begin develop hope, aspirations and a life they feel has purpose.


From isolation to inclusion

For many in our community, loneliness and boredom are an everyday reality and struggle. Our Re-engage activities go alongside our Re-build programme, seeking to help everyone feel part of the community through providing a family, a listening ear, laughter, and well-being support, alongside more structured leisure and group activities.

Our centre is based around a Pay-As-You-Feel Cafe, as mentioned this is firstly because we know the value of good nutrition – but most importantly it’s because we know that eating together helps us build community and break down barriers. Our focus in the cafe is on creating a family, with lots of laughter, games and fun. Whilst offering the quality in our services is vital, ultimately, we’re aware that it’s not programmes and services which change lives, but instead it’s relationship, and so creating a family runs through the heart of all we do.

On top of this we run workshops focussed on bringing people together. Whether it’s music, arts and crafts, gardening or group games, we’re simply providing our clients with opportunities to develop relationships which don’t have an agenda. These support networks are vital for those going through other programmes, such as Re-Build. We were made to do life together and that’s what Re-Engage helps our clients to do.


From hopelessness to aspiration

Our Re-skill programme will provide the means for people to discover and practise new skills in a relaxed environment. As we’re still very new our current focus is on getting our Re-build and Re-engage programmes off the ground, however we’re already in the process of developing Re-skill and what it will look like and we’re hoping to roll it out sometime in 2019.


From unemployment to finding work

Again, as we’re still very new our current focus is on getting our Re-build and Re-engage programmes off the ground. However, in future we have plans for a Re-start programme, this will link closely with our Re-skill programme, supporting the development of new abilities that can support clients in finding employment. We’ll find appropriate placements and support clients as they start out – giving opportunity for them to move into a place where they are fully self-sufficient and independent.